The information on this website is provided by Auskut for general purposes only. While we make every effort to keep content accurate and up to date, we make no guarantees about its completeness, reliability or suitability for any purpose. You should make your own enquiries to determine whether information or products are appropriate for your intended use.
Auskut is not liable for any loss or damage arising from the use of this website or reliance on its content. Links to external websites are provided for convenience only – we have no control over, and take no responsibility for, their content.
We aim to keep this website running smoothly, but we are not responsible for any temporary unavailability or technical issues beyond our control.
This website and its contents are the property of Craven Family Pty Ltd t/a Auskut™ and are protected by copyright law © 2025. All rights reserved.
You may download or print material from this website for your personal, non-commercial use only. Any other use – including copying, modifying, distributing, displaying, or publishing content – is prohibited without our express written permission.
Last updated: 8 October 2025
At Auskut, we are committed to protecting your privacy as a customer, supplier, and online visitor to our website. We use the information we collect about you to maximise the services that we provide and to effectively manage our business relationships. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Please read our privacy policy below carefully.
In the course of your interactions with us – including visiting our website, purchasing our products, or engaging with us as a supplier or business partner – we may obtain the following information about you:
This information is referred to collectively as ‘Personal Data’.
Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.
You can review, correct, update or delete your Personal Data by either logging into your account or contacting us directly.
Personally Identifiable Information: We use the information we collect to deliver our services and managing relationships, including:
Marketing communications are only sent if you have requested or subscribed to them. You can opt out at any time by unsubscribing or emailing us, and your request will be actioned promptly.
Non-Personally Identifiable Information: We may also use anonymised, aggregated data to improve our services, administer our website, produce analytics, and guide product development.
Any information you choose to make publicly available (e.g. blog comments, testimonials) will be visible to others. If you later remove it, cached or copied versions may remain elsewhere.
We use secure, cloud-based systems to manage customer, supplier and staff information. These include Cin7 Core (inventory and customer records), Xero (accounting), MailChimp (marketing), Zoho WorkDrive (document storage), and Pencil Pay (account applications and payments).
These service providers may store and process date in Australia, New Zealand, the United States or other regions with adequate privacy protections. We take reasonable steps to ensure that any overseas providers we use protect personal information in line with the Australian Privacy Principles (APPs).
We use technical and organisational measures to protect your personal information including encryption, secure servers, and access controls. Credit card information is processed securely by third party payment processors and is not stored by us.
We retain your personal information for as long as needed to provide services to you, meet legal obligations, or manage our business relationships. We take reasonable steps to delete or de-identify personal information once it is no longer required.
If a data breach occurs that is likely to cause serious harm, we will comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth), including promptly notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data.
Our website uses cookies to analyse website traffic, provide social media functionality and help improve your browsing experience. Cookies and pixels may also be used to serve relevant ads through services such as Google Ads and Facebook. These ads may appear on our website or other websites you visit.
Most web browsers accept cookies by default, but you can adjust your settings to reject them. Doing so may limit your ability to fully use our website.
We do not sell or trade Personal Data.
We may disclose Personal Data to third party service providers where necessary to:
We only engage service providers that agree to comply with privacy standards consistent with this policy. Our contracts with these parties prohibit them from using your Personal Data for any purpose other than that for which it was shared.
We may need to disclose certain information, including Personal Data, to comply with a legal requirement such as a law, regulation, court order, subpoena, warrant, or law enforcement request.
If there is a change of control in our business (merger, sale, or transfer of assets), customer and supplier information may be transferred under confidentiality obligations. Any disclosure will be in good faith and only where required.
Our website may contain links to other websites. These are provided for convenience only. Links do not imply sponsorship, endorsement, or approval of those websites. We are not responsible for the privacy practices of third parties and encourage you to review their policies before providing Personal Data. This privacy policy applies solely to information collected by us.
We may update this privacy policy from time to time to ensure it remains current. Any modifications will be effective immediately upon posting on our website. Please check back periodically to review changes.
If you have any questions or concerns about this policy or the handling of your Personal Data, please contact us at [email protected]. We will respond within 48 hours.
Last updated: 16 October 2025
By using or accessing this website, you agree to these Terms & Conditions, along with our Privacy Policy and Website Disclaimer. If you do not agree, please do not use this website.
In these terms, “Auskut”, “we”, “our”, and “us” refer to Craven Family Pty Ltd t/a Auskut™, and “you” refers to the website user or customer.
We may update these terms from time to time. Continued user of this website indicates your acceptance of any changes. Please review periodically to stay informed.
You use this website at your own risk. While Auskut endeavours to keep content accurate and current, we make no guarantees regarding completeness, reliability, or suitability. You are responsible for determining whether products or information meet your needs.
Auskut is not liable for any loss or damage arising from the use of this website, including reliance on content, links, or third party materials.
All prices and product information are subject to change without notice. Availability cannot be guaranteed at the time of order. Auskut may cancel or decline any order where stock is unavailable.
Some products are not available for direct purchase via the “Add to Cart” function because they require manual freight quotations. Customers may use the “Add to Quote” function to request a custom quote including shipping. We will contact you promptly using the contact details provided at checkout to confirm costs and delivery arrangements.
Orders are dispatched promptly once payment is received. Delivery times vary by location and carrier. Auskut is not responsible for carrier delays, loss, or damage in transit.
If you select “Click & Collect”, pickup will be from our store. We will notify you by email and/or phone when your order is ready. Orders must be collected within a reasonable time after notification.
Orders must total $1,000 or more (exclusive of GST) to qualify for free shipping.
This offer excludes chemicals, dangerous goods, machinery, palletised freight, rural deliveries, and oversized items.
Auskut reserves the right to determine eligibility based on the products purchased and destination.
All online purchases must be paid by credit card at checkout. Payments are processed securely through our online gateway and orders are released only after full payment is verified.
We comply with the Australian Consumer Law (ACL). If you wish to return an item, please contact us within 30 days of purchase with your receipt. No goods will be accepted for return without prior authorisation.
Returned goods must be unused, in original packaging, and in saleable condition. Return shipping is at your expense.
A 20% restocking fee applies to change-of-mind returns. Freight charges are non-refundable. Refunds are issued to the original payment method.
Products sold on this website are covered by a manufacturer’s warranty. Auskut warrants its own branded products to be free from defects in materials and workmanship for 12 months from the date of purchase under normal use and maintenance.
This warranty excludes misuse, neglect, modification, incorrect application, normal wear and tear, or failure to follow instructions.
To make a warranty claim, contact [email protected] with proof of purchase and details of the issue. Claims will be assessed in accordance with the manufacturer’s or Auskut’s warranty policy and the ACL.
To the extent permitted by law, Auskut’s liability is limited to replacement, re-supply, or refund of goods as outlined in the Competition and Consumer Act 2010 (Cth). Nothing in these terms excludes your statutory rights under Australian Law.
These Terms are governed by the laws of Queensland, Australia, and disputes will be subject to the exclusive jurisdiction of Queensland courts.
Email: [email protected]