The information on this website is provided by Craven Family Pty Ltd t/a Auskut Diamond Tools (“Auskut”) for general informational purposes only.
While Auskut makes reasonable efforts to ensure that information on this website is accurate and up to date, we make no guarantees or representations regarding its completeness, reliability or suitability for any particular purpose.
You should make your own enquiries and obtain independent advice where necessary to determine whether information, products, or services are appropriate for your intended use.
To the extent permitted by law, Auskut is not liable for any loss or damage arising from the use of this website or reliance on its content.
This website may contain links to external websites. These links are provided for convenience only. Auskut has no control over and accepts no responsibility for the content, policies, or practices of third-party websites.
Auskut aims to keep this website operating smoothly; however, we are not responsible for temporary unavailability, technical issues, or disruptions beyond our control.
This website and its contents are the property of Craven Family Pty Ltd t/a Auskut™ and are protected by copyright law © 2026. All rights reserved.
You may download or print material from this website for your personal, non-commercial use only. Any other use – including copying, modifying, distributing, displaying, or publishing content – is prohibited without our express written permission.
Last updated: 27th February 2026
By using or accessing this website, you agree to these Terms & Conditions, together with our Privacy Policy and Website Disclaimer. If you do not agree with these terms, you should not use this website.
In these terms, “Auskut”, “we”, “our”, and “us” refer to Craven Family Pty Ltd t/a Auskut™, and “you” refers to the website user or customer.
These Terms & Conditions apply to use of the website and online purchases. Sales of goods are also subject to Auskut’s General Trading Terms & Conditions where applicable.
You use this website at your own risk. While Auskut endeavours to ensure that information on this website is accurate and current, we do not guarantee the completeness, reliability, or suitability of the information provided.
You are responsible for determining whether products or information available through this website meet your specific needs.
Auskut is not liable for any loss or damage arising from the use of this website, including reliance on content, links, or third-party materials.
Any advice, recommendation, demonstration, or technical information provided by Auskut is given in good faith but is of a general nature only.
Customers are responsible for determining the suitability of any product for their specific application, site conditions, substrate, equipment and operating environment.
Product demonstrations, videos, or other materials provided by Auskut are for illustrative purposes only and do not constitute operator training or certification.
Auskut does not provide electrical advice. Any electrical installation, repair, or modification associated with products supplied must be performed by a licensed electrician and comply with applicable laws and regulations.
Failure to follow manufacturer’s instructions, safety requirements, or industry standards may void warranties and limit Auskut’s liability.
All prices and product information are subject to change without notice.
Prices are in Australian Dollars (AUD) and are inclusive of GST unless otherwise stated.
While Auskut makes every effort to maintain stock levels, product availability cannot be guaranteed at the time of order.
Auskut may cancel or decline any order where stock is unavailable or where a pricing or listing error has occurred.
Some products are not available for direct purchase via the “Add to Cart” function because they require manual freight quotations. In these cases, customers may use the “Add to Quote” function to request a freight-inclusive quote.
Orders are dispatched once payment has been received and cleared.
Delivery times vary depending on location and carrier and are estimates only. Auskut is not responsible for delays caused by carriers, loss, or damage in transit.
We are unable to deliver to PO Box addresses. A valid physical street address must be provided.
If “Click & Collect” is selected, collection will be from our premises. Customers will be notified when the order is ready for collection. Orders must be collected within a reasonable time after notification.
Orders must total $1,000 or more (exclusive of GST) to qualify for free shipping.
This offer excludes chemicals, dangerous goods, machinery, palletised freight, oversized items, rural deliveries, and other items requiring specialised freight arrangements.
Auskut reserves the right to determine eligibility based on the products purchased and delivery location.
Auskut reserves the right to modify this shipping offer at any time.
From time to time, Auskut may offer promotional discounts, including sign-up offers, welcome discounts, or limited-time promotions. Unless otherwise stated:
By subscribing to marketing communications or redeeming a promotional discount, you acknowledge and agree to these conditions. For questions regarding promotional offers or discount eligibility, please contact us at [email protected].
All online purchases must be paid by credit card at checkout unless otherwise agreed.
Payments are processed through a secure payment gateway and orders will not be dispatched until payment has been verified.
Auskut complies with applicable guarantees under the Australian Consumer Law (ACL).
If you wish to return goods, you must contact Auskut within 30 days of purchase. No goods will be accepted for return without prior authorisation.
Returned goods must be unused, in original packaging, and in saleable condition.
Return shipping is at the customer’s expense. Original freight charges are non-refundable.
A 20% restocking fee applies to change-of-mind returns.
Refunds are issued to the original payment method.
Goods sold through this website are covered by any applicable manufacturer’s warranty. Auskut branded products are warranted to be free from defects in materials and workmanship for 12 months from purchase under normal use.
This warranty excludes misuse, neglect, modification, incorrect installation or application, normal wear and tear, or failure to follow manufacturer’s instructions.
To make a warranty claim, contact [email protected] with proof of purchase and details of the issue.
To the extent permitted by law, Auskut’s liability is limited to the replacement or repair of goods, or refund of the purchase price.
Auskut is not liable for any indirect, incidental, or consequential loss, including but not limited to loss of profit, downtime, or business interruption
Nothing in these terms excludes, restricts, or modifies rights available under the Australian Consumer Law.
Auskut may update these Terms & Conditions from time to time. Continued use of the website after changes are published constitutes acceptance of the updated Terms.
These Terms are governed by the laws of Queensland, Australia, and disputes will be subject to the exclusive jurisdiction of Queensland courts.
Email: [email protected]
Last updated: 8 October 2025
At Auskut, we are committed to protecting your privacy as a customer, supplier, and online visitor to our website. We use the information we collect about you to maximise the services that we provide and to effectively manage our business relationships. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Please read our privacy policy below carefully.
In the course of your interactions with us – including visiting our website, purchasing our products, or engaging with us as a supplier or business partner – we may obtain the following information about you:
This information is referred to collectively as ‘Personal Data’.
Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.
You can review, correct, update or delete your Personal Data by either logging into your account or contacting us directly.
Personally Identifiable Information: We use the information we collect to deliver our services and managing relationships, including:
Marketing communications are only sent if you have requested or subscribed to them. You can opt out at any time by unsubscribing or emailing us, and your request will be actioned promptly.
Non-Personally Identifiable Information: We may also use anonymised, aggregated data to improve our services, administer our website, produce analytics, and guide product development.
Any information you choose to make publicly available (e.g. blog comments, testimonials) will be visible to others. If you later remove it, cached or copied versions may remain elsewhere.
We use secure, cloud-based systems to manage customer, supplier and staff information. These include Cin7 Core (inventory and customer records), Xero (accounting), MailChimp (marketing), Zoho WorkDrive (document storage), and Pencil Pay (account applications and payments).
These service providers may store and process date in Australia, New Zealand, the United States or other regions with adequate privacy protections. We take reasonable steps to ensure that any overseas providers we use protect personal information in line with the Australian Privacy Principles (APPs).
We use technical and organisational measures to protect your personal information including encryption, secure servers, and access controls. Credit card information is processed securely by third party payment processors and is not stored by us.
We retain your personal information for as long as needed to provide services to you, meet legal obligations, or manage our business relationships. We take reasonable steps to delete or de-identify personal information once it is no longer required.
If a data breach occurs that is likely to cause serious harm, we will comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth), including promptly notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data.
Our website uses cookies to analyse website traffic, provide social media functionality and help improve your browsing experience. Cookies and pixels may also be used to serve relevant ads through services such as Google Ads and Facebook. These ads may appear on our website or other websites you visit.
Most web browsers accept cookies by default, but you can adjust your settings to reject them. Doing so may limit your ability to fully use our website.
We do not sell or trade Personal Data.
We may disclose Personal Data to third party service providers where necessary to:
We only engage service providers that agree to comply with privacy standards consistent with this policy. Our contracts with these parties prohibit them from using your Personal Data for any purpose other than that for which it was shared.
We may need to disclose certain information, including Personal Data, to comply with a legal requirement such as a law, regulation, court order, subpoena, warrant, or law enforcement request.
If there is a change of control in our business (merger, sale, or transfer of assets), customer and supplier information may be transferred under confidentiality obligations. Any disclosure will be in good faith and only where required.
Our website may contain links to other websites. These are provided for convenience only. Links do not imply sponsorship, endorsement, or approval of those websites. We are not responsible for the privacy practices of third parties and encourage you to review their policies before providing Personal Data. This privacy policy applies solely to information collected by us.
We may update this privacy policy from time to time to ensure it remains current. Any modifications will be effective immediately upon posting on our website. Please check back periodically to review changes.
If you have any questions or concerns about this policy or the handling of your Personal Data, please contact us at [email protected]. We will respond within 48 hours.
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10% off eligible products on orders up to $300. One use per customer.
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