The information on this website is provided by Craven Family Pty Ltd t/as Auskut Diamond Tools (“Auskut”) for general informational purposes only.
While Auskut makes reasonable efforts to ensure that information on this website is accurate and up to date, we make no guarantees or representations regarding its completeness, reliability or suitability for any particular purpose.
You should make your own enquiries and obtain independent advice where necessary to determine whether information, products, or services are appropriate for your intended use.
To the extent permitted by law, Auskut is not liable for any loss or damage arising from the use of this website or reliance on its content.
This website may contain links to external websites. These links are provided for convenience only. Auskut has no control over and accepts no responsibility for the content, policies, or practices of third-party websites.
Auskut aims to keep this website operating smoothly; however, we are not responsible for temporary unavailability, technical issues, or disruptions beyond our control.
This website and its contents are the property of Craven Family Pty Ltd t/as Auskut Diamond Tools™ and are protected by copyright law ©2026. All rights reserved.
You may download or print material from this website for your personal, non-commercial use only. Any other use – including copying, modifying, distributing, displaying, or publishing content – is prohibited without our express written permission.
Last updated: 27th February 2026
By using or accessing this website, you agree to these Terms & Conditions, together with our Privacy Policy and Website Disclaimer. If you do not agree with these terms, you should not use this website.
In these terms, “Auskut”, “we”, “our”, and “us” refer to Craven Family Pty Ltd t/a Auskut™, and “you” refers to the website user or customer.
These Terms & Conditions apply to use of the website and online purchases. Sales of goods are also subject to Auskut’s General Trading Terms & Conditions where applicable.
You use this website at your own risk. While Auskut endeavours to ensure that information on this website is accurate and current, we do not guarantee the completeness, reliability, or suitability of the information provided.
You are responsible for determining whether products or information available through this website meet your specific needs.
Auskut is not liable for any loss or damage arising from the use of this website, including reliance on content, links, or third-party materials.
Any advice, recommendation, demonstration, or technical information provided by Auskut is given in good faith but is of a general nature only.
Customers are responsible for determining the suitability of any product for their specific application, site conditions, substrate, equipment and operating environment.
Product demonstrations, videos, or other materials provided by Auskut are for illustrative purposes only and do not constitute operator training or certification.
Auskut does not provide electrical advice. Any electrical installation, repair, or modification associated with products supplied must be performed by a licensed electrician and comply with applicable laws and regulations.
Failure to follow manufacturer’s instructions, safety requirements, or industry standards may void warranties and limit Auskut’s liability.
All prices and product information are subject to change without notice.
Prices are in Australian Dollars (AUD) and are inclusive of GST unless otherwise stated.
While Auskut makes every effort to maintain stock levels, product availability cannot be guaranteed at the time of order.
Auskut may cancel or decline any order where stock is unavailable or where a pricing or listing error has occurred.
Some products are not available for direct purchase via the “Add to Cart” function because they require manual freight quotations. In these cases, customers may use the “Add to Quote” function to request a freight-inclusive quote.
Orders are dispatched once payment has been received and cleared.
Delivery times vary depending on location and carrier and are estimates only. Auskut is not responsible for delays caused by carriers, loss, or damage in transit.
We are unable to deliver to PO Box addresses. A valid physical street address must be provided.
If “Click & Collect” is selected, collection will be from our premises. Customers will be notified when the order is ready for collection. Orders must be collected within a reasonable time after notification.
Orders must total $1,200 or more (exclusive of GST) to qualify for free shipping.
This offer excludes chemicals, dangerous goods, machinery, palletised freight, oversized items, rural deliveries, and other items requiring specialised freight arrangements.
Auskut reserves the right to determine eligibility based on the products purchased and delivery location.
Auskut reserves the right to modify this shipping offer at any time.
This offer applies to eligible retail and trade accounts only. Free shipping thresholds may vary depending on account type.
From time to time, Auskut may offer promotional discounts, including sign-up offers, welcome discounts, or limited-time promotions. Unless otherwise stated:
By subscribing to marketing communications or redeeming a promotional discount, you acknowledge and agree to these conditions. For questions regarding promotional offers or discount eligibility, please contact us at [email protected].
All online purchases must be paid by credit card at checkout unless otherwise agreed.
Payments are processed through a secure payment gateway and orders will not be dispatched until payment has been verified.
Auskut complies with applicable guarantees under the Australian Consumer Law (ACL).
If you wish to return goods, you must contact Auskut within 30 days of purchase. No goods will be accepted for return without prior authorisation.
Returned goods must be unused, in original packaging, and in saleable condition.
Return shipping is at the customer’s expense. Original freight charges are non-refundable.
A 20% restocking fee applies to change-of-mind returns.
Refunds are issued to the original payment method.
Goods sold through this website are covered by any applicable manufacturer’s warranty. Auskut branded products are warranted to be free from defects in materials and workmanship for 12 months from purchase under normal use.
This warranty excludes misuse, neglect, modification, incorrect installation or application, normal wear and tear, or failure to follow manufacturer’s instructions.
To make a warranty claim, contact [email protected] with proof of purchase and details of the issue.
To the extent permitted by law, Auskut’s liability is limited to the replacement or repair of goods, or refund of the purchase price.
Auskut is not liable for any indirect, incidental, or consequential loss, including but not limited to loss of profit, downtime, or business interruption
Nothing in these terms excludes, restricts, or modifies rights available under the Australian Consumer Law.
Auskut may update these Terms & Conditions from time to time. Continued use of the website after changes are published constitutes acceptance of the updated Terms.
These Terms are governed by the laws of Queensland, Australia, and disputes will be subject to the exclusive jurisdiction of Queensland courts.
Email: [email protected]
Last updated: 19 October 2026
Auskut Diamond Tools (“Auskut”, “we”, “our”, “us”) is committed to protecting personal information collected through our business activities. We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable laws.
This policy explains how we collect, use, store and disclose personal information and how individuals can access, correct or raise concerns about their information. It applies to customers, authorised resellers, suppliers, contractors, business contacts and website visitors.
Depending on your dealings with Auskut, we may collect:
Payment card information may be provided online, in person or over the telephone. Payments are processed through approved providers, including Pencil Pay and Tyro. Auskut does not retain full payment card details in its business records.
We use personal information to:
Trade credit applications are reviewed by authorised Auskut personnel, who make the final approval decisions after considering relevant information.
We do not use or disclose personal information for unrelated purposes unless permitted by law or with appropriate consent.
We may send product updates, promotions and business information where permitted by law. You may opt out at any time using the unsubscribe link in our emails or by contacting Auskut. Opting out of marketing does not affect necessary communications relating to orders, accounts, warranties or services.
We use cloud-based and other business systems to securely manage information, including:
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification and disclosure. These include secure systems, access controls and appropriate security measures.
We retain information for as long as reasonably necessary for business, contractual and legal purposes. Information no longer required is securely destroyed or de-identified where practicable and appropriate.
Auskut does not sell personal information.
We may share relevant information with:
We take reasonable steps to ensure service providers handle personal information appropriately and disclose only information reasonably necessary for the relevant purpose.
Some of our service providers may store, access or process personal information overseas, including in New Zealand, the United States and other countries.
Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with applicable Australian privacy requirements.
Our website uses cookies and similar technologies to support website functionality, analyse traffic, improve user experience and deliver relevant advertising. This may include services such as Google Analytics, Google Ads and Meta advertising tools.
Cookies may collect browsing activity, device information and other data that can identify individuals. You can disable or manage cookies through your browser settings, although some website features may be affected.
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, outdated, irrelevant or misleading. Requests can be made by contacting Auskut. We may require identity verification before providing access or making changes. Requests will be handled within a reasonable timeframe and in accordance with applicable law. Where a request is refused, we will explain the reason where required.
If you believe your personal information has been mishandled, please contact us with details of your concern. We will investigate and aim to respond within 30 days. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
If a data breach occurs, we will investigate and take appropriate steps to contain and address the incident. Where notification is required under the Notifiable Data Breaches scheme, we will notify affected individuals and the OAIC in accordance with applicable law.
Our website may contain links to external websites. Auskut is not responsible for their privacy practices, and we encourage users to review their privacy policies.
We may update this policy to reflect changes in our business, systems or legal obligations. The current version is available on our website at www.auskut.com.au and printed copies are available upon request.
Craven Family Pty Ltd t/as Auskut Diamond Tools
Address: 2/89 Spencer Road, Nerang QLD 4211
Email: [email protected]
Phone: (07) 5500 4715
Website: www.auskut.com.au
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10% off eligible products on orders up to $300. One use per customer.
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